Cancellation of orders

LO SMERALDO reserves the right to cancel an order or an item in the order if the following circumstances occur: items which, due to problems, cannot be delivered by suppliers; credit card fraud; failure to send the copy of the payment receipt if requested by the seller LO SMERALDO, within 5 working days from the date of the order, in case of payment by bank transfer.

The Seller reserves the right, at its sole discretion, to cancel any order in the event of clerical errors connected with the Customer's order or with the information sent by the Customer via the WWW site. LOSMERALDO.COM or if any further verification of the Customer's credit conditions suggests such cancellation.

The General Conditions of Sale do not regulate the supply of services or the sale of products by parties other than the seller LO SMERALDO that are present on WWW.LOSMERALDO.COM through links, banners or other hyperlinks. Before placing orders and purchasing products and services from parties other than the Seller, we advise you to check their conditions of sale, because the Seller is not responsible for the provision of services by third parties other than the Seller or for the conclusion of operations electronic commerce between WWW.LOSMERALDO.COM users and third parties.

Right of withdrawal

The purpose of LO SMERALDO (“the Seller”) is to ensure your complete satisfaction. If for some reason you are not satisfied with your order you can exercise your right of withdrawal, without any penalty, within fourteen (14) days from the day you received the products purchased on WWW.LOSMERALDO.COM.

This includes Internet purchases made, however, only by the private end user, with the exclusion, therefore, of authorized resellers and companies.

To exercise the right of withdrawal, the Customer must within 24 hours of receipt of the goods, communicate to the seller by e-mail or registered letter with return receipt, or by telegram or fax sent within the same period of his motivated decision to exercise the right of withdrawal, indicating name, surname, address, telephone number, copy of the purchase document. After having communicated the intention to make use of the right of withdrawal, the buyer must return the product subject to withdrawal to LO SMERALDO, strictly within the 14th day of receipt of the goods. The product must be returned in perfect condition, in its original packaging and complete with all accessories that may be provided at the time of purchase (warranty, box, gifts, etc ...), together with the purchase document. In the absence of the above requirements, the return will not be accepted and the products will be returned to the sender carriage forward.

If you have complied with all the required conditions, the Seller will reimburse you in full the price of the products purchased, remaining at your expense only for the return costs, that is to say those for returning the products to the Seller purchased, unless the Seller has expressly exempted you from these expenses at the time of purchase.

Delivery to the courier is not equivalent to acceptance of the return by the Seller, who will check the conformity of the return as soon as it has received the products at its warehouses and will inform you via email in the case of acceptance of the return. You will be contacted if your return cannot be accepted because it does not comply with the above conditions. In this case, you can choose to have the purchased products back at your expense. If you refuse this shipment, LO SMERALDO reserves the right to retain the products and the amount corresponding to the purchase price of the products.

Refund times and methods

After the Seller has received your return and checked that all the requirements have been met, you will receive an email confirming acceptance of the return, or, if it is found that there is a decrease in value of the returned products, you will receive an email in which you will be informed of the amount deducted by way of deduction of the refund. Whatever payment method you use (credit / debit card or PayPal), the refund is activated by the Seller as soon as possible, and in any case within fourteen (14) days from the date on which it became aware of the exercise. of your right of withdrawal, once you have verified that the withdrawal took place in compliance with the above conditions.

The actual time for crediting or returning the amounts you paid for the purchase of the products depends on the payment methods used:
purchase by credit / debit card: the Repayment time depends on the credit / debit card management company, but normally takes place within two bank statements. We remind you that the value date of the re-credit is the same as the debit, so you will not suffer any loss in terms of bank interest, purchase via PayPal (if available): the refund will be made to your PayPal account and will be immediately visible. The actual refund to the credit card from your PayPal account depends on the institution that issued the card.

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